Policies

MADE TO ORDER ITEMS

I am unable to put your item on my schedule and/or begin working on it until it has either been paid in full or an agreed upon deposit has been made.  Contacting me via convo, etc, and discussing details does not secure your item on my schedule.  The listing MUST be purchased before I can schedule your item to be made.  Delaying purchase may delay the time frame and may make an agreed upon delivery date unworkable.

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PROCESSING TIMES

Please be aware of my current processing time prior to purchase and contact me with any expedited requests prior to purchase.  The processing time is listed in the narrative of most listing, in the shipping tab and in my shop announcement.
The processing time for ordering numerous items may be longer than what is advertised in the shop announcement and listings. 

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EXPEDITED ORDERS/RUSH ORDER FEE

It is with great reservation that I have made the decision to implement a RUSH ORDER FEE.  I realize my time frame can be rather long, which is due to order volume (and thus a full schedule) and I am so very grateful for every single order.  Taking on orders that are needed prior to the current advertised processing time requires me to spend very late hours and weekend hours getting orders processed to meet deadlines. 

If an order is required to ship prior to the current advertised processing time, a minimum Rush Order Fee of $15 may be implemented if it requires me to work beyond my regular schedule.  The fee may be higher depending on the size and/or complexity of the order and thus the time required to complete the entire order by the given deadline.  If I am able to get your order worked in comfortably within my regular schedule and still meet your deadline, I may choose to waive the Rush Order Fee. 

Please contact me PRIOR TO PURCHASE with your order request and deadline for approval if I can even feasibly meet your deadline.  Once approved, a Rush Order Fee amount will be given and must be paid prior to your item being placed on my schedule.

Once again, thank you to each and every customer, your business is greatly appreciated!!


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PAYMENT PLANS

I am open to setting up a payment plan for you.  Full payment is required prior to the shipment of your item(s).  Please contact me if you'd like to set one up

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WHOLESALE

Currently, due to order volume and the significant cut in pay for selling at a wholesale rate, I am not taking any wholesale orders.  I keep my items priced very reasonably considering the cost of quality materials that goes in to making them and the time involved to create them one by one.

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MATERIAL SELECTIONS

Please note: substitutions on fabric and other materials becomes necessary at times due to availability or adjustments in the product.  Any substitutions will be equal to the current listed item as far as color scheme, etc, or if largely different, approval will be gained prior to completion of the product.

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BUSINESS DAYS/HOURS

My days of operation are Monday through Friday excluding major holidays.  I will respond in a timely manner to convos on these days...please keep in mind the time difference from my location to yours.  I am on Arizona time. 

Convos and orders made/sent on Saturday or Sunday may not be acknowledged or responded to until Monday; however, I may respond intermittently throughout the weekend.  I try to give myself one full day off per week, generally a Sunday, in which case I don't check in to my shop and will respond to any convos  and orders on Monday (unless it is a major holiday).  Thank you for understanding!

I'm always available for questions and can work with you...so please don't hesitate to contact me.  If calling me, please be mindful to any time differences and call Monday through Friday between 9am and 7pm Arizona time as my business phone is also my personal cell phone.  Thank you!

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COMMUNICATION

I generally check my Etsy convos/messages numerous time throughout the day and evening during my business week...this is the best way to communicate with me.  I also respond to orders, etc through Etsy convos/messages, not generally through direct e-mail, so please check your Etsy messages.

I generally check my e-mail about once a day during my business week as well as messages on my Facebook page. 

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DISPUTES

If you haven't received your item, please:

1. Check your Etsy receipt for the scheduled to ship by date and if it has been marked shipped in which case a tracking number has generally been provided.
2. Check your Etsy messages, it is my general practice to confirm each order placed with the current advertised processing time and scheduled ship date
3.  Feel free to message me (see Communication above)

I realize my processing time can be long at times, this is in direct relation to my current order volume and I work hard to properly process orders in a timely manner in direct relation to order volume.  I make my processing time information available in each listing and in my shop announcement- information is available prior to purchase.   I try to make sure you read and are aware of my processing time by a confirmation message after purchase.